Bill Shannon, MEd
Director, Organizational Learning
William "Bill" Shannon returns to Duke as the Director of Organizational Learning. In 2002, he started the first best practices system for service improvement/patient satisfaction that feeds Duke Health’s Balanced Scorecard and was in charge of seven departments at Duke Hospital. He is a recipient of Duke Hospital’s Diversity Leadership award.
Leaving Duke for six years, Shannon was SVP and Chief Wisdom Officer at DaVita, a Fortune 500 healthcare services company. He was responsible for the corporate university, internal communications company-wide, film production, and all major company meetings. Shannon was part of strategic teams in Culture, Marketing, PR, Diversity, Physician Communications, Facility Design and Acquisitions.
Both Duke and DaVita got to know Shannon through his 20-year career at Disney. He worked at Walt Disney Imagineering helping create vacation experiences, resorts, and new businesses in Florida and California. One of his projects was the Disney Institute that consults with organizations worldwide. Duke University was among his clients.
He is past Chairman of the Board of Directors for the nonprofit American Council on Exercise and currently serves on a Patient-Centered Care advisory council for the International Society for Quality in Healthcare.