EDC Support

Electronic Data Capture (EDC) Support Services

Request for support (via email or phone) for all EDC services is managed by the centralized DCRI Service Desk. Typical EDC/InForm eCRF support requests include:

  • Password resets and individual access issues
  • System availability queries
  • Web browser questions
  • General system navigation issues

Project- or study-specific inquiries are immediately escalated to the EDC Support Services team (the Duke Research Service Desk) for further investigation and resolution.

Contact Information
US and Canada: 919-684-2243 (24 hours / 7 days a week)
International Callers: View the list of international toll-free numbers

Hours of Operation
Monday-Friday, 7:00 a.m. - 8:00 p.m. (Eastern Time)*

* A system outage will have 24-hour support

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